Frequently Asked Questions
I have changed my name since I was studying. Which name will be shown in the Diploma registry?
Answer: The Diploma registry collects your name from the National registry (Folkeregisteret). The Diploma registry will therefore show the name registered in the National Registry. If you are not registered in the National Registry, your name will be collected from the study institution where you are studying/studied.
The name of the institution where I have studied is incorrect. Why?
Answer: Multiple educational institutions have changed their name or merged with other institutions over the years. Results in the Diploma registry will normally be shown under today's name of the educational institutions. Results achieve at educational institutions, that have changed their name or merged with other institutions after 2010, will be marked with the name the institution had at the time when you achieve your results.
Please go to the Ministry of Education and Research's list over the latest mergers among educational institutions for more information.
The Diploma registry says that "The data could not be retrieved". What does this mean?
Answer: Most likely some work is being done on the database of the current educational institution. Please try again in a couple of hours.
My data in the Diploma registry are inconclusive/incorrect. What do I do?
Answer: Please contact the educational institution where you achieved the results.
I am applying for a job through an HR-system, but I am not given the option to transfer results from the Diploma registry. Why not?
Answer: All providers of HR-systems have the opportunity to connect their service with the Diploma registry, but this demands some work and technical adjustments. Not all providers of HR-systems have had the opportunity to carry out the necessary development for this to be possible.
What does it mean that the PDF has been digitally signed?
Answer: All PDFs in the Diploma registry have been digitally signed. This means that any attempt to change the PDF will invalidate the digital signature immediately. To check if the signing is intact, we recommend you use Adobe Acrobat Reader. A ribbon with information about the signature will be displayed at the top of the screen. Note that the document is only valid in its original electronic form, as it appears in the Diploma registry, together with the accompanying electronic signature.
After I shared my results, I have achieved new results. Will the recipient automatically receive these?
Answer: No, a recipient will only get the results you chose to share with him/her. If you would like the recipient to access the new results, please send him/her a new link.